Third Floor, Tring House, 77-81 High Street, Tring, Hertfordshire, HP23 4AB +44 (0)207 993 3368 info@mycfl.co.uk

"Connecting Clients & Candidates for Life"

Technician

KwaZulu-Natal, South Africa
Negotiable depending on experience

MyCFL Ltd is working with a pioneering South African ISPs & web development company who are specialists in the media industry and veterans from enterprise IT, media and communication. They provide globally innovative solutions; strategic consulting, custom app/software development, cloud infrastructure and device supply, integration and support. They offer in-house native development/design skills in all major eco-systems – IOS, Android, Microsoft online, social and content. They have a true multi-disciplinary approach to technology & web development challenges. We currently have an exciting opportunity for a Technician to join their busy team in thriving KwaZulu-Natal, South Africa.

The Package - What you could earn

  • Basic salary negotiable depending on experience.
  • Start date ASAP.

Technician - Main Duties and Responsibilities:

  • As a Technician, you will be accountable for effecting remote and onsite IT support to all internal and external stakeholders in the recording and resolution of all IT support tickets logged and/or calls taken.
  • Provide technical support in terms of hardware, software, systems and administration.
  • Ensure expected service levels and response times are adhered to.
  • Follow the company processes to effectively escalate matters with effective resolutions.
  • Maintain constant communication with end users, engineers, partners and third-party service providers on all matters that require technical support.
  • Provide after-hours support on rotation with the team.

The Person - Skills, Knowledge, Qualifications and Experience:

Essential competencies:

  • You must have a minimum of 5 years’ experience;
    • Working as an IT support technician and directly supporting end-users, both face-to-face and remotely
    • Troubleshooting and upgrading desktop/workstation and server hardware.
    • Installing, maintaining and supporting corporate network environments (LAN & WAN).
    • Troubleshooting and setting up mobile devices, especially those on the Android and iOS platforms
  • Comprehensive knowledge of;
    • Windows and Apple operating systems
    • Windows Server and SBS operating systems
    • Microsoft Office 365 and Azure
    • Microsoft Office application suite
    • Advanced networking – routers, access points, switches & firewalls
    • VPN and WAN setup/support
    • Microsoft Exchange Server
    • Helpdesk ticketing systems such as OTRS, Zendesk & osTicket, Heat, Remedy, etc.
  • Drivers license

Advantageous Skills:

  • Other cloud-based technologies
  • Advanced networking – Firewalls (Mikrotik, Cisco, Juniper, Fortinet)
  • Linux operating systems
  • MCSE or equivalent
  • VMware & Hyper-V

Are you an experienced Technician with a minimum of 5 years’ experience? Are you ready to join the creative and ambitious team of a pioneering South African ISPs & web development company? Is this you? Apply today!